1. Overview

This policy explains how cancellations and refunds work for Maritime Exam Prep Pro subscriptions and one-time purchases. We aim to be fair and transparent. If you have a question about a specific transaction, please contact us at support@maritimeexamprep.com.

2. Cancelling a Subscription

You may cancel your subscription at any time from your account settings or by contacting us directly. Cancellation takes effect at the end of your current paid billing period. You will continue to have full access to your chosen plan until that date — no access is revoked early.

We do not charge cancellation fees.

3. Auto-Renewal

Monthly subscriptions automatically renew each month unless cancelled before the renewal date. Annual subscriptions automatically renew each year unless cancelled before the renewal date. You will receive a reminder email before any annual renewal charge is applied.

Multi-month fixed-term plans (for example, three-month or six-month plans where offered) are charged as a single upfront payment and do not auto-renew — access simply ends at the conclusion of the paid period unless you choose to subscribe again.

4. Refunds — Subscriptions

As Maritime Exam Prep Pro provides access to digital content that is available immediately upon payment, we do not normally offer refunds for subscription fees once a billing period has begun and access to the platform has been used.

Refunds or credits may be considered at our discretion in the following circumstances:

A genuine technical fault prevented you from accessing the platform for a significant portion of your billing period and we were unable to resolve it
A duplicate or erroneous charge occurred due to a billing error
Required by applicable UK consumer law

To request a refund, please contact us within 14 days of the charge in question, providing your account email address and a brief description of the issue.

5. Refunds — One-Time Add-On Purchases

Add-on usage packs (such as AI chat packs, drill generation credits or completion report credits) are one-time purchases that are made available immediately upon payment. Once usage has been applied to your account, refunds are not normally available.

If you were charged in error or experienced a verified technical problem that prevented you from using purchased credits, please contact us and we will review your case.

6. No Exam Pass Guarantee

Maritime Exam Prep Pro is a study aid and revision platform. We do not guarantee success in any MCA oral examination, written examination, or any other maritime assessment. Refunds are not available on the basis that a user did not achieve their desired examination outcome.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law. If you believe you have a right to a refund under UK law that we have not honoured, please contact us in the first instance or refer to the Citizens Advice Bureau for guidance.

8. How to Request a Refund or Raise a Billing Query

Please email support@maritimeexamprep.com with:

Your registered account email address
The date and amount of the charge
A brief description of your query or reason for the request

We aim to respond to all refund and billing queries within 5 working days.

Refund and Cancellation Policy